QIClearn Privacy Policy

Last updated May 2018

Introduction

The Quality Improvement Clinic Ltd is committed to protecting your privacy and online safety. This privacy policy describes our practices regarding the personal information that may be collected from users who use our websites and services.

This privacy policy (“Privacy Policy”) is incorporated by reference into the QIClearn Terms of Service. The terms “QIClearn,” “Quality Improvement Clinic,” “we,” and “us” include the Quality Improvement Clinic, Ltd., a UK corporation.

This Privacy Policy explains how the Quality Improvement Clinic Ltd may collect, use, disclose and secure the personally identifiable information (“Personal Information”) that we obtain through the QIClearn and Quality Improvement Clinic Ltd websites (the “Site,” “Sites,”) and QIClearn services, which includes all online and offline products and services (collectively, “Services”). In this privacy policy, we sometimes refer to “You”. You may be a visitor to one of our websites, a customer or user of one or more of our Services.

By using the Sites or the Services you are authorising us to gather and retain data related to the provision of the Sites and Services in accordance with this Privacy Policy, and (for non-EU residents) you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the law of the United Kingdom and the adjudication of any disputes arising in connection with the Quality Improvement Clinic Ltd or the Sites or Services will be in accordance with the Terms of Service.

The categories of information the Quality Improvement Clinic collects

The categories of Personal Information that we may collect from you or receive about you include, but are not limited to, the following: name, date of birth, email address, login/user ID, booking requests, postal address, telephone number, other categories of information that may be designated “optional” at the time of submission, any information that you have made publicly available on social media networks when you use your social media login credentials to register for a Course or post a comment to the Sites or Services, and, when combined with personal identifiers, information regarding your previous registration, website browsing history, interests and demographic information such as age, gender and education level. Personal Information does not include anonymous or aggregate statistical information that does not allow a third party to identify a specific individual. We reserve the right to use anonymous or aggregate data for any purpose, including, but not limited to, improving the content of our Sites and the functionality of our Services, marketing, and analysing the use of our Sites and our Services. We may also disclose such anonymous aggregate information to our partners or third-party service providers, excluding any Personal Information, except as otherwise provided in this Privacy Policy.

How the Quality Improvement Clinic collects your information

We collect your Personal Information when you:

  • Register or apply for a Course, either directly or by using your social networking credentials on the Sites or Service or a third-party website or mobile application;
  • Participate in our surveys, promotions and competitions;
  • Interact with us on various social media channels such as Twitter, LinkedIn, etc.;
  • Post information to the Sites or Services that includes Personal Information, for example, by posting in a chat room or on a blog post;
  • Communicate with us, for example, by submitting queries regarding the Sites or the Services, interacting with our account management and marketing teams, or requesting additional information from us, including newsletters or other marketing materials; and
  • Sign up, in person or online, for events or programs that are run by us or by the third-party organisations that we partner with.

We also collect information, such as anonymous usage statistics, by using server logs, and other similar technology as you use the Sites and/or Services.

Cookies, automatic data collection and other technologies

We do not use cookies on our Sites but the third-party providers and mobile applications we use do. These third-party providers which may include third-party analytics service providers and third-party advertisers, may use cookies, server logs and other similar technology to collect and store your preferences, usage statistics, website traffic and performance data, as well as other information such as your IP address, the type of Internet browser or device you use, any website you have come to the Sites or Services from and your operating system. Cookies are small text files that include a unique reference code placed on a visitors’ device to store their preferences and sometimes track information.

Most computer and some mobile web browsers automatically accept cookies but, if you prefer, you can use your browser to notify you each time a cookie is set or to block and delete cookies from your browser. However, please note that if you do that, the third-party services and mobile applications may not work properly and you may not be able to take full advantage of our Service. You can learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browsers.

How the Quality Improvement Clinic uses your information

We use Personal Information in the following ways:

  • To identify you and your account and to enable you to register to use the Services;
  • To provide our Sites and its content to you and to enhance users’ experience;
  • To provide and facilitate the Services;
  • To enable Course registration;
  • To respond to your communications and to send you information that you request or agree to receive, via regular or electronic mail, text message, or other marketing channels;
  • To notify you about changes to our Sites, Services or practices;
  • To improve the functionality of the Sites or Services, customer service and for other internal business purposes;
  • To monitor the Sites and Services for security purposes;
  • To display content to you, including advertisements, on social media channels (e.g., Twitter, LinkedIn, etc.); and
  • To send you advertisements or other marketing materials via email, text message or other marketing channels about other programs, promotions or services (or those of our affiliates), including our newsletter, that we think may be of interest to you if you have requested or agreed to receive such information.

How to opt-out of future communications. If you do not want us to contact you with marketing communications or other information regarding our products and services (or if you agreed to be contacted for such purposes at the point Personal Information was collected by us but you no longer wish to be contacted or have your information used in such way), you can let us know by following the unsubscribe instructions on any communications sent to you. You can also unsubscribe at any time by contacting us at privacy@qualityimprovementclinic.com

Please note that if you have registered an account on a third-party service or are registered for a Course, we reserve the right to send you certain communications relating to your registration, and your use of the Service such as messages relating to account management, customer service and system maintenance. These transactional account messages may be unaffected if you choose to opt-out of marketing communications.

Learning Analytics. QIClearn uses xAPI and other tools to collect and measure data with the aim of improving our learning services. The collection of data about learners and their learning provides new opportunities to support learners and to enhance educational design. Learning analytics systems present visualisations and predictions of learning activity. These will be used to assist learners in achieving their goals and to help QIClearn and its clients to improve aspects of its education for future. QIClearn will ensure that learning analytics are deployed for the benefit of learners, with complete transparency about the data that is being captured and how it is being processed. All activities in this area will comply with data protection laws. QIClearn reserves the right to use data to promote its own services and courses including for marketing, advertising and awards.

How the Quality Improvement Clinic may share your information

We Use Vendors and Third-Party Service Providers. We may share any information we receive, including your Personal Information, with contractors and third-party service providers, including Instructors, retained in connection with the provision of the Sites or Services. These third parties may have their own privacy policies but we also require that they maintain the confidentiality and security of any Personal Information disclosed to them in accordance with EU law.

Payments are made through our secure payment solutions providers. You will be providing debit or credit card information directly to our payment solutions providers that operate a secure server to process payment details, encrypting your credit/debit card information and authorizing payment. Information that you supply to our payment solutions providers is not stored by us or within our control, and is subject to each of our payment solutions providers’ own privacy policies and terms and conditions.

Events and Partnerships. From time to time, we may partner with other organizations to run events. If you register for an event on our Sites and we indicate on our Sites that the event is in partnership with or sponsored by another organization, in circumstances where you agreed to be contacted by marketing communications at the time we collected your information your email address may be available to that organization and you may receive emails from them after the event. Please refer to that organization’s privacy policy for information on how to opt-out of their communications should you receive an email from them but no longer wish to be contacted by them.

Displaying to Other Users. Some content that you post to the Sites or Services may be displayed publicly or to other Course participants. Other users of the Sites or Services may be able to see some information about you, such as information contained in comments posted in a chat room or on a blog post. You should exercise caution when using public forums. We discourage the posting of sensitive or Personal Information in comments or posts to the Sites and/or Services and we are not responsible for the use of any Personal Information by third parties that you publicly post on the Sites or Services.

Social Networking and Other Websites. The Sites or Services may allow you to post information to social networking websites. We do not share your information with such social networking website unless you direct the Sites or Services to share it. The use of the information by such social networking websites will be governed by their privacy policies, and we do not control their use of the shared data.

As Required By Law and Similar Disclosures. We may access, preserve, and disclose your Personal Information, other account information, usage information and device identifier (including IP address), and content if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order, warrant or subpoena; respond to your requests; enforce our Sites or Services, or other applicable policies; or protect yours, ours or others’ rights, property, or safety. Unless prohibited by law or court order, or unless we determine in our sole discretion that notification is inappropriate under the circumstances, we will take all reasonable steps to notify all affected users of the request for information or intended disclosure prior to disclosure.

Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information, including Personal Information, may be sold or transferred as part of such a transaction as permitted by law and/or contract. We cannot control how such entities may use or disclose such information.

With Your Consent. We may also disclose your information, including your Personal Information, where you have specifically provided your consent for the disclosure.

Security of information

We have implemented appropriate physical, technical and administrative measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure. All payment transactions are conducted through our PCI compliant secure payment solutions provider Stripe. For additional information on how Stripe secures your payment card information during transmission and storage, please refer to Stripe’s privacy policy located at: https://stripe.com/gb/privacy

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain areas of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Sites or the Services like message boards. The information you share in public areas may be viewed by any user of the Sites or the Services.

Unfortunately, no electronic data transmission or storage of information can be guaranteed to be completely secure or error free and we cannot warrant or guarantee the security of any Personal Information transmitted to our Site or Service. Any transmission of Personal Information is at your own risk.

Children

Our Sites and the Services are not intended for nor directed toward children under the age of 18 and we do not knowingly collect Personal Information from children under 18 years of age. If you believe that your child may have provided us with Personal Information without your consent, you may alert us at privacy@qualityimprovementclinic.com. If we learn that we have inadvertently collected any Personal Information from children under 18, we will promptly take steps to delete such information and terminate the child’s account.

External links

The Sites or Services may, from time to time, contain links to external websites. We have no control over these third parties and we are not responsible for the content of such websites or for the privacy policies or practices of such third parties. You should review the privacy policy carefully for any third-party website that you visit.

International users

The Sites are operated in the EU but some of our third-party Services are operated internationally or in the United States. If you are located outside of the United States, please be aware that the information you provide to third-party services based in the United States, including Personal Information, will be transferred to the United States. By using the Services, you consent to the transfer, processing and storage of your information, including Personal Information, in the United States in accordance with this Privacy Policy.

Update your information or ask us a question about this Privacy Policy

If you would like to obtain a copy of the Personal Information held about you by us, or update, correct, or delete any information that you have provided to us through your use of the Sites or Services, or otherwise, if you have questions about unsubscribing from email or other communications, or if you have any questions or suggestions for improving this Privacy Policy, please send an email to privacy@qualityimprovementclinic.com.

Updates and changes to this Privacy Policy

From time to time, we may revise or update our Privacy Policy. The “Last Updated” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes are effective when we post the revised Privacy Policy on the Services. We may provide you with alerts regarding the Privacy Policy or Personal Information collected by contacting you at your email address.

Contact information

If you have any further questions about this Privacy Policy or The Quality Improvement Clinic’s privacy practices, please contact us at the information below:

privacy@qualityimprovementclinic.com

Sensitive Information. Because email communications are not always secure, please do not Children

Our Sites and the Services are not intended for nor directed toward children under the age of 18 and we do not knowingly collect Personal Information from children under 18 years of age. If you believe that your child may have provided us with Personal Information without your consent, you may alert us at privacy@qualityimprovementclinic.com. If we learn that we have inadvertently collected any Personal Information from children under 18, we will promptly take steps to delete such information and terminate the child’s account.

External links

The Sites or Services may, from time to time, contain links to external websites. We have no control over these third parties and we are not responsible for the content of such websites or for the privacy policies or practices of such third parties. You should review the privacy policy carefully for any third-party website that you visit.

International users

The Sites are operated in the EU but some of our third-party Services are operated internationally or in the United States. If you are located outside of the United States, please be aware that the information you provide to third-party services based in the United States, including Personal Information, will be transferred to the United States. By using the Services, you consent to the transfer, processing and storage of your information, including Personal Information, in the United States in accordance with this Privacy Policy.

Update your information or ask us a question about this Privacy Policy

If you would like to obtain a copy of the Personal Information held about you by us, or update, correct, or delete any information that you have provided to us through your use of the Sites or Services, or otherwise, if you have questions about unsubscribing from email or other communications, or if you have any questions or suggestions for improving this Privacy Policy, please send an email to privacy@qualityimprovementclinic.com.

Updates and changes to this Privacy Policy

From time to time, we may revise or update our Privacy Policy. The “Last Updated” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes are effective when we post the revised Privacy Policy on the Services. We may provide you with alerts regarding the Privacy Policy or Personal Information collected by contacting you at your email address.

Contact information

If you have any further questions about this Privacy Policy or The Quality Improvement Clinic’s privacy practices, please contact us at the information below:

privacy@qualityimprovementclinic.com

Sensitive Information. Because email communications are not always secure, please do not include credit card or other sensitive information in Your emails to us