Where quality improvement meets innovative learning design
- Developing innovative digital learning that meets the practical challenges of healthcare improvement in the 21st Century
- Hosting an exciting series of in-person QIClearn events throughout the year
- Working in partnership with organisations to design bespoke learning programmes (digital, blended or in-person) tailored to their needs, context and audience
In everything we do, we combine expertise in quality improvement for healthcare with a deep understanding of digital technologies and innovative learning design, leaving our clients equipped to provide a better service and better care for their patients.
Better me, Better service, Better care™
Our learning model
Our strategic relationships
Head of QIClearn
As Head of QIClearn, I lead the design and development and ongoing improvement of programmes for QIClearn. I share the vision and commitment of QIClearn to create opportunities that increase the translation of knowledge into practice (from knowing to doing). In this way we are able to increase learner satisfaction as well as organisational returns from investment in training. In care environments we can also observe the impact on the delivery of care.
I bring 5 years experience working on complex learning and development, communications and organisational change programmes across a range of technical environments including aviation, pharmaceuticals, and publishing. A design thinker and specialist in adult development, I create blended programmes that put learner engagement and agency at the centre. I am an accredited psychometric practitioner, have a postgraduate certificate in leadership coaching and an award winning BA Honours in Media.
Director of the Quality Improvement Clinic
Nicola is a director and founder of the Quality Improvement Clinic (QIC) of which QIClearn is a subsidiary enterprise.
She leads the QIC consulting practice, working with healthcare organisations to develop better patient services. Nicola is a well-known and highly experienced quality improvement practitioner. This expertise and her passion for better services is translated into high-quality content for QIClearn participants.
A pharmacist by background she has over 30 years of experience in the healthcare sector. She has a post-graduate certificate in Advanced Improvement for Quality and Safety, is a trustee of the Clinical Human Factors Group and is a member of the Health Foundations College of Assessors and Q community.
Dr Heather Shearer
I am passionate about working with people to improve health and care services. I constantly seek to gain new knowledge and experience and apply reflective practices to enhance my skills.
I work part-time with Health Care Improvement Scotland supporting board members across Scotland to enhance their quality improvement skills and confidence in leading and governing organizations. I am also an Honorary Lecturer of the University of Dundee, working on their MSc in Quality Improvement.
My previous roles in the NHS have been both in England and Scotland, and in a variety of provider and commissioner roles. I also worked for some years with the NHS Institute for Innovation and Improvement and was an Associate with the Kings Fund. I have been instrumental in small teams which have developed several accredited lead level quality improvement programmes.
I am a certified facilitator of the Strengths Deployment Inventory (2016), am currently studying for a certificate in Online Learning Facilitation and completed Improvement Advisor training at the Institute for Healthcare Improvement (2007). My PhD is in Psychology, from the University of Durham (2001)
Dr Tom Kenny
Director of the Quality Improvement Clinic
Tom oversees the business development of the Quality Improvement Clinic (QIC) and QIClearn providing strategic, commercial and operational expertise. His expertise in system improvement, healthcare management, commissioning and research delivery enriches the content of QIClearn programmes.
Tom has previously worked as Director of Business Development for an acute trust, Director of Commissioning for a primary care trust, Medical Advisor for National Specialised Commissioning and as Director of Research Delivery and Impact for the National Institute of Health Research (NIHR). He has an MBA and a Masters in Health Service Management. He has also written and published books and papers on services for rare and complex conditions.