Where quality improvement meets innovative learning design

We help individuals, teams and organisations transform the way they deliver quality improvement by:

  • Developing innovative digital learning that meets the practical challenges of healthcare improvement in the 21st Century
  • Hosting an exciting series of in-person QIClearn events throughout the year
  • Working in partnership with organisations to design bespoke learning programmes (digital, blended or in-person) tailored to their needs, context and audience

In everything we do, we combine expertise in quality improvement for healthcare with a deep understanding of digital technologies and innovative learning design, leaving our clients equipped to provide a better service and better care for their patients.

Better me, Better service, Better care™

Our learning model

How we learn is just as important as what we learn. Our approach, which is grounded in academic research and shaped by our longstanding experience of working in healthcare, is also based on the principle that how we learn is just as important as what we learn. And that’s what makes our learning model different!

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Online learning

When it comes to online learning we really know our stuff. We know that effective learning occurs in vibrant social spaces brimming with conversation. All of our learning is fully responsive which means you can access it from your choice of device, in your own time and at your own pace.

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Improve ONE thing

Success is sequential and so we focus in on the essentials of improvement science to propel you forwards – one new habit at a time. More

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3minuteQI™

Small bites of quality improvement with a big impact. More

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Practice

Develop a practical mastery of QI tools and techniques by applying your learning immediately in your workplace.

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Social Learning

Learn with and from others to enhance your practice and expand your learning network.

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Teamwork

Develop skills that enable you to work effectively with your colleagues and patients.

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Curated Content

Bespoke and relevant resources that enhances your understanding.

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Coaching

Expert support to guide you through your improvement project providing the encouragement and challenge you need to be successful.

Our services

We partner with organisations to create bespoke, custom designed learning programmes. Whatever the needs of your learners we can design a programme completely tailored to your requirements and the results you want to achieve. We can help you to develop or curate and translate your content for a digital environment. And if you also need some subject matter input on quality improvement, safer care, human factors, leadership or systems change then we can provide that too!

Find out more

Our strategic relationships

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Curatr

Curatr is an award winning social learning technology developed by HT2 Labs – a group of ambitious, research driven professionals working at the forefront of online learning. They research some of the biggest challenges in education and workplace learning, developing technologies that can help solve todays emergent problems. QIClearn is proud to partner with HT2 Labs to provide our clients with access to intuitive social learning spaces that enhance the way we meet their learning and performance goals.

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The Quality Improvement Clinic

The Quality Improvement Clinic is a healthcare consultancy company whose values are reflected in its vision: Better Me, Better Service, Better Care™. QIC works with organisations, teams and individuals to improve the services they provide and the care they give to their patients. QIClearn is a subsidiary enterprise of the Quality Improvement Clinic and works closely with its quality improvement experts to develop innovative learning programmes.

Our expertise

Laura Longley

Head of QIClearn As Head of QIClearn, I lead the strategy for the design and development of online courses. I seek opportunities for us to grow our innovative learning courses and work with healthcare organisations to help them achieve the culture changes they require. I provide support to our clients, develop QIClearn event’s portfolio and the management of brand identity. I work closely with our Associate Learning Designer to make sure our clients are satisfied from the start to the end of a project. Laura began her career working in learning development, business management and corporate communications with IBM. She worked with large clients from the public and financial sectors helping them to maximise their investment in training and supporting the co-design of their learning programmes. Providing clients with access to the right learning at the right time was a key focus of her work. Laura brings this wealth of skill and experience in organising excellent learning events (digital, blended and face-to-face), establishing and supporting new business opportunities and managing communications to QIClearn. She has a BA (Hons) in Corporate Communications and qualifications in Preparing to Teach in Lifelong Learning.

Jules Bevis

Associate Learning Designer Jules leads the design, development and ongoing improvement of programmes from QIClearn. Jules brings 5 years experience working on complex learning and development, communications and organisational change programmes across a range of technical environments including aviation, pharmaceuticals, and publishing. A design thinker and specialist in adult development, Jules creates blended programmes that put learner engagement at the centre. Jules is an accredited psychometric practitioner, has a postgraduate certificate in leadership coaching and an award winning BA Honours in Media.

Nicola Davey

Director of the Quality Improvement Clinic Nicola is a director and founder of the Quality Improvement Clinic (QIC) of which QIClearn is a subsidiary enterprise. She leads the QIC consulting practice, working with healthcare organisations to develop better patient services. Nicola is a well-known and highly experienced quality improvement practitioner. This expertise and her passion for better services is translated into high-quality content for QIClearn participants. A pharmacist by background she has over 30 years of experience in the healthcare sector. She has a post-graduate certificate in Advanced Improvement for Quality and Safety, is a trustee of the Clinical Human Factors Group and is a member of the Health Foundations College of Assessors and Q community.

Dr Tom Kenny

Director of the Quality Improvement Clinic Tom oversees the business development of the Quality Improvement Clinic (QIC) and QIClearn providing strategic, commercial and operational expertise. His expertise in system improvement, healthcare management, commissioning and research delivery enriches the content of QIClearn programmes. Tom has previously worked as Director of Business Development for an acute trust, Director of Commissioning for a primary care trust, Medical Advisor for National Specialised Commissioning and as Director of Research Delivery and Impact for the National Institute of Health Research (NIHR). He has an MBA and a Masters in Health Service Management. He has also written and published books and papers on services for rare and complex conditions.

Lorna Fielker

QIClearn Accounts Manager.

Lorna manages the accounts and works closely with the Head of QICLearn to support the learning experience, ensuring we have systems in place to deliver the best service to our clients and learners.

Lorna has a background in social housing and the voluntary sector, with a lot of experience in transforming systems to become more efficient and customer focused.

She is passionate about lifelong learning and graduated with a First Class degree in Housing Development & Management at the age of 42.

Meet the rest of the QIC team

…on the Quality Improvement Clinic website

Our clients say…

QIClearn provided me with a learning environment which is practical, approachable and promotes individual development through training days, coaching and feedback. The knowledge, skills and confidence I’ve gained have led to successful projects in improving patient care. Carl Adams – Trainee Consultant Practitioner in Neurological Rehabiliation
QIClearn have helped my organisation on targeted quality Improvement initiative’s. They are great! They support capacity as well as sharing their knowledge and experience with staff across our partner organisations. They are responsive and have excellent facilitation and programme management tools in their kit bags, I strongly recommend them. Linda Jackson – Director of MaSCOE Medway and Swale Centre for Organisational Excellence
Taking a QIClearn course was one of the best decisions I made this year. I went from never having heard the phrase ‘Quality Improvement’ to being confident in producing my own Quality Improvement project. I have now presented my work regionally, nationally and internationally and am in the process of getting an article published for the BMJ. I owe this all to QIClearn. Harpreet Sandhu, Junior Doctor (FY1)