Where quality improvement meets innovative learning design
- Developing innovative digital learning that meets the practical challenges of healthcare improvement in the 21st Century
- Hosting an exciting series of in-person QIClearn events throughout the year
- Working in partnership with organisations to design bespoke learning programmes (digital, blended or in-person) tailored to their needs, context and audience
In everything we do, we combine expertise in quality improvement for healthcare with a deep understanding of digital technologies and innovative learning design, leaving our clients equipped to provide a better service and better care for their patients.
Better me, Better service, Better care™
Our learning model
Our strategic relationships
Head of QIClearn As Head of QIClearn, I lead the strategy for the design and development of online courses. I seek opportunities for us to grow our innovative learning courses and work with healthcare organisations to help them achieve the culture changes they require. I provide support to our clients, develop QIClearn event’s portfolio and the management of brand identity. I work closely with our Associate Learning Designer to make sure our clients are satisfied from the start to the end of a project. Laura began her career working in learning development, business management and corporate communications with IBM. She worked with large clients from the public and financial sectors helping them to maximise their investment in training and supporting the co-design of their learning programmes. Providing clients with access to the right learning at the right time was a key focus of her work. Laura brings this wealth of skill and experience in organising excellent learning events (digital, blended and face-to-face), establishing and supporting new business opportunities and managing communications to QIClearn. She has a BA (Hons) in Corporate Communications and qualifications in Preparing to Teach in Lifelong Learning.
Associate Learning Designer Jules leads the design, development and ongoing improvement of programmes from QIClearn. Jules brings 5 years experience working on complex learning and development, communications and organisational change programmes across a range of technical environments including aviation, pharmaceuticals, and publishing. A design thinker and specialist in adult development, Jules creates blended programmes that put learner engagement at the centre. Jules is an accredited psychometric practitioner, has a postgraduate certificate in leadership coaching and an award winning BA Honours in Media.
Director of the Quality Improvement Clinic Nicola is a director and founder of the Quality Improvement Clinic (QIC) of which QIClearn is a subsidiary enterprise. She leads the QIC consulting practice, working with healthcare organisations to develop better patient services. Nicola is a well-known and highly experienced quality improvement practitioner. This expertise and her passion for better services is translated into high-quality content for QIClearn participants. A pharmacist by background she has over 30 years of experience in the healthcare sector. She has a post-graduate certificate in Advanced Improvement for Quality and Safety, is a trustee of the Clinical Human Factors Group and is a member of the Health Foundations College of Assessors and Q community.
Dr Tom Kenny
Director of the Quality Improvement Clinic Tom oversees the business development of the Quality Improvement Clinic (QIC) and QIClearn providing strategic, commercial and operational expertise. His expertise in system improvement, healthcare management, commissioning and research delivery enriches the content of QIClearn programmes. Tom has previously worked as Director of Business Development for an acute trust, Director of Commissioning for a primary care trust, Medical Advisor for National Specialised Commissioning and as Director of Research Delivery and Impact for the National Institute of Health Research (NIHR). He has an MBA and a Masters in Health Service Management. He has also written and published books and papers on services for rare and complex conditions.
QIClearn Accounts Manager.
Lorna manages the accounts and works closely with the Head of QICLearn to support the learning experience, ensuring we have systems in place to deliver the best service to our clients and learners.
Lorna has a background in social housing and the voluntary sector, with a lot of experience in transforming systems to become more efficient and customer focused.
She is passionate about lifelong learning and graduated with a First Class degree in Housing Development & Management at the age of 42.