Where quality improvement meets innovative learning design
- Developing innovative digital learning that meets the practical challenges of healthcare improvement in the 21st Century
- Hosting an exciting series of in-person QIClearn events throughout the year
- Working in partnership with organisations to design bespoke learning programmes (digital, blended or in-person) tailored to their needs, context and audience
In everything we do, we combine expertise in quality improvement for healthcare with a deep understanding of digital technologies and innovative learning design, leaving our clients equipped to provide a better service and better care for their patients.
Better me, Better service, Better care™
Our learning model
Our strategic relationships
Director of the Quality Improvement Clinic
Nicola is a director and founder of the Quality Improvement Clinic (QIC) of which QIClearn is a subsidiary enterprise.
She leads the design and delivery of QIClearn programmes and excels in working with healthcare organisations to develop better patient services. In the past 3 years she has been overseen the development and use of innovative online digital learning and has integrated this into all QIClearn programmes.
She has designed, developed and delivered programmes to 1000’s of learners and has coached 100’s to complete Quality Improvement Projects in a wide range of clinical and non-clinical settings. Nicola is passionate about developing others and has helped many people develop themselves in order to teach others.
Nicola is a well-known and highly experienced quality improvement practitioner. This expertise and her passion for better services is translated into high-quality content for QIClearn participants.
A pharmacist by background she has over 30 years of experience in the healthcare sector. She has a post-graduate certificate in Advanced Improvement for Quality and Safety, is a trustee of the Clinical Human Factors Group and is a member of the Health Foundations College of Assessors and Q community.
Laura is responsible for the identity and presence of QIClearn, she liaises with our learning designers to lead the development and continual improvement of our QIClearn programmes .
Laura is an experienced business development manager, with a background in learning/training. Laura has extensive experience working in business management, marketing, channel enablement and public relations. Her passion is finding a role where she can showcase her creative skills which includes managing the QIClearn online presence and identity. Laura works closely with our clients to showcase the value QIClearn can bring.
Laura is excited by social and virtual learning and helps to create experiential learning, adapted to client needs, she is always looking for ways to improve the expanding business.
Dr Heather Shearer
I am passionate about working with people to improve health and care services. I constantly seek to gain new knowledge and experience and apply reflective practices to enhance my skills.
I work part-time with Health Care Improvement Scotland supporting board members across Scotland to enhance their quality improvement skills and confidence in leading and governing organizations. I am also an Honorary Lecturer of the University of Dundee, working on their MSc in Quality Improvement.
My previous roles in the NHS have been both in England and Scotland, and in a variety of provider and commissioner roles. I also worked for some years with the NHS Institute for Innovation and Improvement and was an Associate with the Kings Fund. I have been instrumental in small teams which have developed several accredited lead level quality improvement programmes.
I am a certified facilitator of the Strengths Deployment Inventory (2016), am currently studying for a certificate in Online Learning Facilitation and completed Improvement Advisor training at the Institute for Healthcare Improvement (2007). My PhD is in Psychology, from the University of Durham (2001)
Dr Hesham Abdalla
Hesham is a consultant paediatrician, lead for Quality Improvement and was appointed Director of Medical Education at Walsall Healthcare NHS Trust in October 2020. He has led teams to national awards in patient-centred care (PENNA) and patient safety (HSJ). He has spent several years as a senior lecturer in healthcare leadership at Birmingham and subsequently at Keele University teaching hundreds of trainee doctors and other healthcare professionals to masters level both face to face and online on Patient Safety and Quality Improvement.
Prior to this Hesham was one of the early champions for the “Learning to Make a Difference” at Royal College of Physicians. He was Regional Lead for teaching and training on Quality Improvement to consultants and junior doctors and establishing it as part of national curriculum 2010-2011 Leadership Fellow at NHS Northwest Strategic Health Authority. Hesham established the Emerging Clinical Leaders’ Network for Junior Doctors and designed and directed a 60+ participant leadership training programme. Hesham is a qualified ILM Level 5 Coach.
As well as holding qualifications in Clinical Education and Advance Improvement in Quality and Safety, Hesham is now studying for a Postgraduate Certificate in Human Factors and Ergonomics.
He is a member of the Chartered Institute for Ergonomics and Human Factors (from 2018), the Royal College of Paediatrics and Child Health (from 2005) and the General Medical Council (from 2000).
Health Transformation Partnership/Oxidate Consulting Ltd
As a quality improvement specialist and a Health Foundation fellow, with a MSc in Leadership in Quality Improvement, I’ve developed deep interest and passion for all things related to improving health and care. Sometimes it can be hard to see your system from within, and despite your best efforts, know where to begin to improve it. As an experienced quality improvement coach, I provide the relational support and technical knowledge needed for teams and organisations to better understand and achieve improvements in the quality of their service.
I’ve also been a senior manager in a wide range health and social care settings in strategic, commissioner and provider roles throughout my career. Working across complex systems, I have led the improvement of services for from older people to maternity, mental health to acute care. I work widely across different organisations, providing coaching and facilitating at individual team level, as well as working with boards and senior leaders to develop whole systems approaches that build capacity and capability for improvement.
I love connecting and conversing with other improvers and I’m an active member of the Health Foundation’s Q community, convening a number of special interest groups and co-delivering an insight programme for Q members.
As my practice and curiosity develops, I’m developing interests in systems thinking, complexity and quality management systems and how these are influencing application of improvement science.
Meet the rest of the QIC team
Our clients say…
The London School of paediatrics aims to support everyday excellence in paediatric training. Most paediatric learning comes from doing the job and with the varied programmes in London, trainees develop the skills and knowledge they need during their posts. QIClearn has worked in partnership with the London School of Paediatrics for 4 years. Through our Improve ONE thing: Paediatrics programme we have created over 70 LSP QI change Champions and role models, some of who have become mentors to support the next cohorts of QI Change Champions.
Health Education England (HEE) exists for one reason only: to support the delivery of excellent healthcare and health improvement to the patients and public of England by ensuring that the workforce of today and tomorrow has the right numbers, skills, values and behaviours, at the right time and in the right place. QIClearn delivers a number of regional courses and programmes to support this aim, including Wessex Consultant Practitioner Trainee programme (2013-ongoing), Improve ONE thing: Paediatrics (2018 – ongoing), Improve ONE thing: Emergency Medicine (2019 – ongoing), Clinical Leadership and Management: Paediatrics (2021 – ongoing)
Hexitime is the skill exchange and timebank for improving the quality of health and care in the UK. QIClearn are delighted to work in partnership with this innovative platform that is attracting interest and participation from so many people and places. In 2021 we look forward to developing a shared collaborative space and exploring the possibilities of co-design and co-production together.