Masterclass: Making Improvements Stick
Using insights from human behaviour to sustain quality improvement
See venue tab for details
A Joint Healthcare Conferences UK &
Quality Improvement Clinic Ltd Masterclass
This programme gets to the heart of these challenges through applying insights about the ways we behave so that improvements can be tried, tested and sustained over time. You will gain greater understanding of human behaviour and how you can bring those insights to systematically improve the care you and you team provide.
Attending this workshop will give you understanding and practical tools to help you achieve national, regional, organisational and team improvement objectives including CQUINS, QIPS
The course combines evidence-based insights from human behaviour with quality improvement methodologies to give delegates the tools they can use again and again to drive improvement.
Anyone interested in how to make improvements in healthcare more sustainable. The course is applicable to all healthcare settings. Through attending this course, you are becoming a change agent, leading the way to help make your patients and colleagues safer.
• Model for understanding multiple contributory factors to slips, trips and errors
• Ability to describe why human behaviour is essential to sustainable improvement
• Tools and techniques for generating improvement
• Deeply practical progress on your improvement priorities
• Clearly articulated problem statements and aims for your priority improvement areas
• List of change ideas suitable for your priority improvement area
• Tools you can use again and again on a variety of different problems
09.30 Registration, Tea & Coffee
10.00 Introductions and aims of the day
10.20 Human Behaviour and Error
11.00 Tea & Coffee Break
11.15 Understanding your problem – SEIPS Fundamental Attribution error Fishbone
12.15 Problem statement/Aim
14.00 Generating change ideas using behavioural insights
15.15 Tea & Coffee Break
15.30 Behaviourally informed Driver Diagram
16.30 Questions and Answers, Followed by close
De Vere West One Conference Centre
9-10 Portland Place
Meet your facilitator
Heather Shearer, PhD
Expert in Patient Safety, Quality Improvement & Human Factors
Heather is an expert in patient safety, quality improvement and human factors: leading, inspiring and developing others to make step change improvements to patient experience at local, regional and national levels. She works alongside staff in a wide variety of roles across the health and care system.
Within the last year she has worked with undergraduates, health and care professionals, managers, very senior managers and Board Members. Heather works by combining her technical expertise with highly-developed relational skills. This means she can deliver to the highest standards whilst maximising the potential of others.
£ 395.00 + VAT (£474.00) for NHS, Social care, private healthcare organisations and universities.
£ 549.00 + VAT (£658.80) for commercial organisations.
Fee includes lunch, refreshments and a copy of the conference handbook.