Masterclass: Making Improvements Stick

Using insights from human behaviour to sustain quality improvement

Masterclass dates:

Monday 13th May 2019


1 day


De Vere West One Conference Centre


See venue tab for details

A Joint Healthcare Conferences UK &

Quality Improvement Clinic Ltd Masterclass

Healthcare practitioners are under pressure to deliver high- quality, safe services as well as to save money and time. Delivering healthcare services is complex, often involving many partners and organisations. Sometimes, when things go wrong, we focus on the limitations of human behaviour. And yet most often things go right because of the humans involved.

This programme gets to the heart of these challenges through applying insights about the ways we behave so that improvements can be tried, tested and sustained over time. You will gain greater understanding of human behaviour and how you can bring those insights to systematically improve the care you and you team provide.

Attending this workshop will give you understanding and practical tools to help you achieve national, regional, organisational and team improvement objectives including CQUINS, QIPS

The course combines evidence-based insights from human behaviour with quality improvement methodologies to give delegates the tools they can use again and again to drive improvement.

Anyone interested in how to make improvements in healthcare more sustainable. The course is applicable to all healthcare settings. Through attending this course, you are becoming a change agent, leading the way to help make your patients and colleagues safer.

• Greater Understanding of key concepts in human factors
• Model for understanding multiple contributory factors to slips, trips and errors
• Ability to describe why human behaviour is essential to sustainable improvement
• Tools and techniques for generating improvement
• Deeply practical progress on your improvement priorities
• Clearly articulated problem statements and aims for your priority improvement areas
• List of change ideas suitable for your priority improvement area
• Tools you can use again and again on a variety of different problems

09.30 Registration, Tea & Coffee

10.00 Introductions and aims of the day

10.20 Human Behaviour and Error

11.00 Tea & Coffee Break

11.15 Understanding your problem – SEIPS Fundamental Attribution error Fishbone

12.15 Problem statement/Aim

13.00 Lunch

14.00 Generating change ideas using behavioural insights

15.15 Tea & Coffee Break

15.30 Behaviourally informed Driver Diagram

16.30 Questions and Answers, Followed by close

Just north of Oxford Circus, in the Marylebone district, you’ll find De Vere West One, a leading central London venue with its five floors of dedicated space for meetings, conferences, training and events.

De Vere West One Conference Centre

9-10 Portland Place



Directions from Google

Meet your facilitator

Heather Shearer, PhD

Expert in Patient Safety, Quality Improvement & Human Factors


Heather is an expert in patient safety, quality improvement and human factors: leading, inspiring and developing others to make step change improvements to patient experience at local, regional and national levels. She works alongside staff in a wide variety of roles across the health and care system.

Within the last year she has worked with undergraduates, health and care professionals, managers, very senior managers and Board Members. Heather works by combining her technical expertise with highly-developed relational skills. This means she can deliver to the highest standards whilst maximising the potential of others.

Conference Fee

£ 395.00 + VAT (£474.00) for NHS, Social care, private healthcare organisations and universities.

£ 549.00 + VAT (£658.80) for commercial organisations.

Fee includes lunch, refreshments and a copy of the conference handbook.

To make a booking:


Visit the Healthcare Conferences UK Website
Download the Course Brochure (PDF)
which includes a booking form.